If there's one thing I hate, it's people's inability to communicate. The family stuff took another turn at the weekend, and stress levels have been high because the people we deal with should have shared information with us about three weeks ago, and didn't.
They also refuse to use email, citing GDPR, so it appears they don't know what GDPR is either.
My sister and I met with them yesterday and they have apologised profusely (and sincerely from what I can tell), which I have accepted on the understanding that they use this failing to update their processes. They claim that the process improvements are already being looked at, but only time will tell.
But I've spent the last few days really wanting to slap someone.
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